Real Estate Blog

    Nov
    05

    BHHS Tomie Raines REALTORS has been recognized with the national 2019 QE Award (pronounced “Quie”) for customer service excellence. The QE Award is based on results from independent surveys of buyers and sellers, and assesses real estate companies large and small from across the country. With exemplary customer service and satisfaction ratings, Tomie Raines REALTORS ranks among the best in the nation.

    BHHS Tomie Raines REALTORS Repeatedly Recognized for Outstanding Customer Service

    This year’s QE Award is another in a long line of prestigious awards for the company. BHHS Tomie Raines REALTORS has been repeatedly recognized for extraordinary customer service, winning numerous JD Power awards for customer satisfaction and previous QE awards. Berkshire Hathaway, BHHS Tomie Raines, and individual Realtors have all been recognized for creating an exceptional customer experience. Personal service, dedication to continuous improvement, and a collection of sophisticated, user-friendly tools has helped BHHS Tomie Raines become the preferred real estate business to work with in Michigan.   

    Independent Verification and Trusted Results

    Independent real estate companies and national corporations in 24 states participate in the QE assessment. Eligibility for the 2019 QE Award requires a minimum number of surveys sent and returned, adjusted from year-to-year based upon market conditions and the number of participants. Last year, more than 30,000 real estate agents and 750 companies elected to participate.

    The QE Award is based on the aggregated results of an independent survey given to buyers and sellers who closed a real estate transaction with a participating business. Since scores are based on a percentage of results, they are weighted equally, so the customer service of businesses of all sizes and types are assessed fairly. Quality Service Certification, Inc. (QSC) and Leading Research Corporation administer the survey process to ensure that every past customer is surveyed and no company or agents can influence the results. 

    “Today consumers are seek transparency, accountability, and trusted information to help them make better, more informed decisions and choices,” said Kevin C. Romito, President of QSC. “We believe that in a consumer-centric world, the higher standard for gauging excellence in professional services should authentically measure how well each customer is served, not just how much business is done.” 

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    Forging Valuable Customer Relationships 

    Realtors, staff and business leaders at every level of BHHS Tomie Raines REALTORS understand the importance of forging authentic connections with buyers and sellers. Berkshire Hathaway and Tomie Raines give individual Realtors the training and tools that they need to be successful, while Realtors continue to exceed expectations with their hard work, local knowledge and dedication. It is these valuable customer relationships and the commitment at every level of the organization that have allowed BHHS Tomie Raines REALTORS to become one of the best real estate companies in Michigan. 

    About Quality Service Certification

     Quality Service Certification, Inc., based in Laguna Niguel, CA, provides the most accurate and valuable customer service measurement service for the real estate industry, having conducted more than 2 million customer satisfaction surveys of real estate agents. QSC offers consumers the only complete, reliable and unbiased picture of participating agents’ overall and detailed customer service satisfaction history. Founded in 2000, accurate, reliable, independently validated survey results of individual agents from QSC can be accessed by visiting RatedAgent.com.  
     

     

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