In a survey of home buyers’ and sellers’ satisfaction by market research company JD Power, Berkshire Hathaway HomeServices received the highest satisfaction rankings among repeat home buyers. This shows that buyers who are familiar with the buying process and the complexities of the real estate market consistently choose Berkshire Hathaway Realtors to help them find their home.
What is the JD Power Home Buyer/Seller Satisfaction Study?
This is the 11th year of the JD Power Home Buyer/Seller Satisfaction study, a survey of home buyers and sellers working with the nation’s largest real estate companies. The survey ranks real estate companies on a 1000-point scale according to customer responses. Participating customers included first-time home buyers and sellers, and repeat home buyers and sellers. The study asked customers to rank their satisfaction according to four basic factors; the agent or salesperson they worked with, the real estate company office, the closing process, and the additional services provided.
JD Power is a global marketing research company studying the preferences and trends in consumer attitudes around the world. They assess a wide range of industries, including automotive, energy, financial services, insurance, telecommunications and more. Their consumer satisfaction studies not only show trends in each industry, but also reveal customer preferences, trust and approval.
Repeat Home Buyers Choose Berkshire Hathaway
With a score of 874, Berkshire Hathaway HomeServices tied with Coldwell Banker as the top choice for repeat home buyers. JD Power noted in a press release, “Berkshire Hathaway HomeServices performs particularly well in the agent/salesperson factor.” As customers consistently develop strong relationships with highly-trained Berkshire Hathaway professional Realtors, it comes as little surprise that the company stands out in this area. Helpful, knowledgeable real estate agents are the cornerstone to a positive buying experience, and continually help customers find the right home.
A Long List of Customer Approval
The JD Power Award for Highest Repeat Home Buyer Satisfaction rank is one of many distinctions customers have awarded to Berkshire Hathaway Home Services. Helpful service and a customer-minded approach to real estate have helped Berkshire Hathaway HomeServices excel in competitive markets. Berkshire Hathaway was recently recognized as Real Estate Agency of the Year in the Harris Poll EquiTrend study. Locally, the Tomie Raines branch of the Berkshire Hathaway HomeServices family has also been recognized as one of America’s Top 10 Midsize real estate brokerage firms by QSC. In the 2018 Q3 market statistics report, 97.4% of customers reported being “satisfied” or “very satisfied” with their experience.
Knowledgeable Experts Give Home Buyers Advantage in Competitive Markets
With a shortage of homes and rising home prices across the nation, 2018 was one of the most competitive real estate markets in many years. A strong relationship with an attentive and helpful Realtor has given many homebuyers a notable advantage in this competitive market. Those that are familiar with the challenges of a a seller’s market know how important it is to work with an experienced professional. This, as well as the exemplary work of Berkshire Hathaway HomeServices’ many knowledgeable Realtors, has continued to bring the company to the top of the nation’s real estate services businesses.
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