Berkshire Hathaway HomeServices Tomie Raines Realtors is among America’s Top 35 real estate brokerage firms, based on service excellence, winning a national QE Award (pronounced “Quie”). "This award measures and independently verifies excellence in the delivery of the highest levels of customer satisfaction and service quality in real estate in North America,” according to Quality Service Certification, Inc. (QSC), creators of the award.
What's The QE Award and How Is It Determined?
The 2017 QE Award recognizes the Top 5 Large Companies, the Top 10 Midsize Companies and the Top 20 Small Companies, spanning 22 states, from Florida to California and Minnesota to Texas, and includes some of the most respected independent and well-known national and regional brand names.
The 2017 QE Award is based upon the results of an independent survey limited solely to buyers and sellers who were in a real estate transaction that actually closed with participating real estate companies from January 1, 2016 through December 31, 2016. Quality Service Certification, Inc. and Leading Research Corporation administer the survey process to ensure that every past customer is surveyed, preventing agents or the company from interference or influence in any way. The QE Award was created to foster, encourage and recognize the highest levels of service quality and customer satisfaction. QSC, with its sister company Leading Research Corporation, assures the careful measurement and independent validation of service and satisfaction results.
Eligibility for the 2017 QE Award requires a minimum number of surveys sent and returned, which may be adjusted from year to year based upon market conditions and the number of participants. More than 30,000 real estate agents and 750 companies elected to participate in the customer satisfaction assessment survey process in 2016 for the 2017 QE Award.
Larry Romito, Chairman, CEO, notes that the QE Award is based upon the aggregated overall Customer Satisfaction Rating of all returned surveys of real customers where every past customer has been surveyed without selectivity, editing, deletion, cleansing or manipulation. “No other system exists in the real estate industry that can legitimately make that claim,” he said, noting that “accurate, reliable, independently validated survey results of individual agents” can be accessed by visiting RatedAgent.com.
A complete list of winners can be found online here!
About Quality Service Certification, Inc.
Quality Service Certification, Inc., based in San Juan Capistrano, CA, provides the most accurate and valuable customer service measurement service for the real estate industry, having conducted more than 2 million customer satisfaction surveys of real estate agents. QSC offers consumers the only complete, reliable and unbiased picture of participating agents’ overall and detailed customer service satisfaction history. QSC provides real estate agents the timely and detailed feedback they need to both improve and maintain their highest levels of professional service.
For brokerages, QSC offers a Performance Management Platform that helps firms better influence, manage and control professional activities that they can otherwise not see – resulting in measurably better, more satisfying and a more valued customer service experience. Founded in 2000, accurate, reliable, independently validated survey results of individual agents from QSC can be accessed by visiting RatedAgent.com.
About Berkshire Hathaway HomeServices Tomie Raines Realtors
Berkshire Hathaway HomeServices Tomie Raines Realtors has been a leader in mid-Michigan real estate since its founding in 1977. It is a part of Berkshire Hathaway HomeServices Michigan, the third largest real estate company in the state with over 50 offices and 950 agents. BHHS Tomie Raines Realtors is the only Quality Service Certified® company in Michigan and has a customer satisfaction rating of 96.8 %.
Berkshire Hathaway HomeServices Tomie Raines Realtors are Committed to Quality Customer Service
The team at BHHS Tomie Raines Realtors values consistent and quality customer service. Here's what the President of BHHS Tomie Raines Realtors and the President of Quality Service Certification, Inc. had to say about the team:
“True differentiation from other real estate firms is hard to achieve. We chose years ago to make proven levels of customer satisfaction the hallmark of our company and to challenge our agents to be accountable for the service they provide. The QSC survey system gives us insights into agent performance, provides coaching opportunities, and provides independent documentation of our performance. Our customers are able to grade us and it is all transparent. We are pleased to be recognized for achievement in this area because it is at the core of our value proposition. Winning a QE Award from Quality Service Certification puts us among the best real estate companies America and is perhaps the highest honor any brokerage in real estate can receive.” - Debbie Barnett, President of BHHS Tomie Raines Realtors.
“At a time when consumers are seeking transparency, greater accountability, and trusted information to help them make better, more informed decisions and choices, Berkshire Hathaway HomeServices Tomie Raines Realtors has elected to participate in service assessment and feedback following every transaction, which is setting a new and better standard for excellence. Berkshire Hathaway HomeServices Tomie Raines Realtors is not just raising the bar for customer service; they’ve committed to a whole new standard knowing consumers are tired of seeing meaningless perfect reviews where every agent has a 5-star rating. We believe that in a consumer-centric world, the higher standard for gauging excellence in professional services should authentically measure how well each customer is served, not just how much business is done.” - Kevin C. Romito, President, Quality Service Certification, Inc.